The Knowledge Base

ePAY Portal

ePAY Portal: Multi-merchant Devices

All information contained in this article may be found in the document ePAY Portal: Multi-merchant Devices. What is a Multi-merchant Terminal? A multi-merchant terminal is a single point of sale (POS) device that is programmed with multiple terminal ID’s (TID). It’s referred to as a multi-merchant terminal because, typically,...
ePAY Portal Ticket Type: ePAY PCI

The information contained in this article may also be found in the document Ticket Type: ePAY PCI. ePAY PCI tickets are opened when a Participant has inquiries regarding PCI or needs assistance when it comes to the ePAY PCI third-party validation vendor. Ticket Subtypes PCI Scope Guidance Description Questions...
ePAY Portal Ticket Type: P2PE Redeployment

The information contained within this article may be found the document ePAY | NCR P2PE Redeployment. What is P2PE Redeployment? The P2PE Redeployment campaign involves an ePAY team member contacting existing ePAY Participants processing with NCR using non-P2PE devices and conveying the advantages of swapping that equipment out for...
Password Reset: Dashboard & ePAY Portal

The information contained in this article may also be found in the document Password Reset: ePAY Portal and Dashboard Dashboard Administrative Users A user with Administrative rights can reset a password for a user in the ePAY Dashboard. In Dashboard, hover over Manage and select Office Users. Find the...
ePAY Portal Ticket Type: ePAY Dashboard Service Request

All information contained in this article may be found in the document Ticket Type: ePAY Dashboard Service Request. A Ticket Type of ePAY Dashboard Service Request is typically submitted when a Participant wishes to have updates applied to existing entities within Dashboard. If the Participant is adding a new...
ePAY Portal Ticket Management Overview

All information contained in this article may be found in the document ePAY Portal: Ticket Management. For all Ticket Type/Subtype combination workflows, that information may be found in the document ePAY Portal: Ticket Types & Subtypes. Any support or requests should result in a ticket being created in the...
Outage Communication Plan

All information contained in this article may also be found in the document Communication Plan – ePAY. Messaging via StatusCast   What is StatusCast? StatusCast is a tool utilized to broadcast information via email to a list of subscribers.   Who is Responsible for StatusCast? NCR is responsible for...
P2PE Bag Number Verification

The information contained in this article may be found in the document P2PE Bag Number Verification. Adding to the security of P2PE devices is the chain of custody. To ensure that the device sent to a Participant is the device deployed by NCR and that the device has not...
ePAY Portal Users and Contact Types

All information below may also be found in the  ePAY Portal Users and Contact Types Guide. Participants can establish users of varying types within the ePAY Portal. Based on the Contact Type(s) assigned to a user, the user will receive applicable notifications, be provided access to systems outside of...